Resolving App Store Issues on Mac Sierra - A Troubleshooting Guide for Educators

The Apple WWDC22 conference brought significant attention to the company's focus on education, equality, and ethical impact in the development of its newest software and technology. However, this increased emphasis on innovation has led to some technical hiccups, particularly when it comes to installing apps from the App Store or VPP purchases on Mac Sierra devices.

Educators using Casper Servers in different school districts have reported issues with installing apps on over 1000 computers, citing error messages such as 'profiles install for file:'/Library/Application Support/JAMF/tmp/mdm.mobileconfig' and user:'root' returned 102 (New profile does not meet criteria to replace existing profile.)' This problem has been observed despite other policies and applications installing without any issues.

To troubleshoot this issue, administrators may need to create a custom script that works specifically for their Mac Sierra devices. In one case, JAMF Support helped create a script that successfully resolved the issue on some computers but not all. The error message 'Script result: Getting management framework from the JSS. Enabling MDM. Error installing the computer level mdm profile...' suggests that the issue may be related to the mobile device management (MDM) profile.

For educators experiencing similar issues, here are some steps to troubleshoot and potentially resolve the problem:

1. Check for any software updates: Ensure that all Mac Sierra devices are running the latest version of macOS.

2. Verify MDM profile configuration: Review the MDM profile settings to ensure they meet the criteria for replacing existing profiles.

3. Run a script: Create a custom script, such as the one provided by JAMF Support, to troubleshoot and potentially resolve the issue.

4. Monitor system logs: Keep an eye on system logs for any error messages related to app installation or MDM profile configuration.

5. Seek additional support: If none of these steps resolve the issue, consider reaching out to Apple Support or JAMF Support for further assistance.

By following these troubleshooting steps and potential solutions, educators can help resolve App Store issues on Mac Sierra devices, ensuring that students have access to the apps they need to succeed.

App store not loading mac sierra